Satellite visitor centre opens in shopping centre

The largest shopping centre in the Okanagan is adding a new service for its customers. Tourism Kelowna, in partnership with the Orchard Park Shopping Centre, has opened a new satellite visitor centre located at the Guest Services Kiosk.

This new location joins the downtown Kelowna Visitor Centre, the information kiosk at Kelowna International Airport (YLW), the mobile events kiosk, and virtual/online visitor services as part of Tourism Kelowna’s visitor experience strategy to assist visitors while supporting residents and local businesses.

“The Orchard Park Shopping Centre is a highly visited attraction and a key hub for residents and visitors, and we’re excited to be offering this additional service to our community,” Chris Lewis, Director of Visitor Experience with Tourism Kelowna, said. “We’re complementing the existing guest experience services offered by adding Tourism Kelowna staff and volunteers to answer questions about our region, our local businesses, and the many things to do in our four-season playground.”

In 2020, the Kelowna Visitor Experience team tracked over 81,000 interactions with residents and visitors. Each conversation connects consumers to local businesses and increases sales, supporting Kelowna’s $2 billion dollar tourism industry. Orchard Park Shopping Centre’s location, high amount of internal foot traffic, and attraction of residents and visitors will broaden that reach and impact even further.