Fortis announces relief measures for customers
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FortisBC has received interim approval from the BC Utilities Commission to implement its COVID-19 Customer Recovery Fund, a program that provides new support measures for residential and small business customers who are facing financial challenges as a result of the public health emergency.
The fund will be available to natural gas, propane and electric customers.
“Since this crisis started, our customers’ safety and well-being has been our top priority. These new measures are the result of ongoing evaluation of the situation and listening to the concerns of the many customers who have reached out to us,” said Dawn Mehrer, vice president of customer service and information systems, “These conversations have been invaluable in developing an approach that provides the immediate relief customers need today and a flexible path forward that directs further support to the customers that need it most.”
For residential customers, those who sign up for the fund will automatically have their bill payments deferred from April 1 to June 30. A repayment schedule, free of interest or any additional fees, will be set up and payments can be spread over a full year after June 30, lessening the monthly impact.
