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Bald Range Wildfire

Call centre open for families to contact evacuated seniors

Aug 8, 2026 | 2:33 PM

A dedicated call service has opened for families to contact seniors forced from their residences due to the wildfire near Summerland.

Interior Health stated seniors at the Dr. Andrew Pavillion and Summerland Seniors Village were evacuated in response to the Bald Range Wildfire, and families with loved ones living at those facilities can get information about them by calling 1-833-971-5045.

The call centre will be open from 8 a.m. to 4 p.m. on Saturdays and Sundays, and from 7 a.m. to 7 p.m. on weekdays.

“IH evacuated 48 residents from the Dr. Andrew Pavillion and supported our contracted partner, West Coast Senior Housing Management, to relocate 190 residents from Summerland Seniors Village on Aug. 8 to alternate locations away from the affected area,” the health authority stated. 

“Wherever possible, IH has contacted families directly with updates to share their loved one’s temporary location. The call centre is an additional tool for families who could not be reached directly.”

IH added additional community health care providers had been deployed to assist Emergency Support Services centres in Penticton and Kelowna. It was also stated that Interior Health was working with municipalities, regional districts, Indigenous partners and the B.C. Wildfire Service to keep people in care safe.

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