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Sterling Rx – Personalized Service That Shines

Nov 19, 2024 | 9:54 AM

Your health is important. It’s most important – and at Sterling Rx Pharmacy, they treat it that way.

As a locally owned and independent pharmacy, Sterling is able to keep your care front and centre. Rather than being one part of a larger retail store, Sterling Rx is pharmacy first. “Our primary focus is your healthcare and being part of your healthcare team,” managing owner-pharmacist Graeme Nevins stated. 

For customers, “pharmacy first” in part means the option for one-on-one interaction with the pharmacists. While this may not be the priority for every customer, it does make Sterling a top choice for those looking for more personalized service. “When you’re taking control of your healthcare and want an interaction with your pharmacist, want more individualized care and the opportunities to ask questions” said Nevins, “And not wait hours and hours and hours for your prescription.”

Personalized service in some cases also means medications formulated precisely to fit individual needs. Sterling Rx does prescription compounding and specializes in bioidentical hormones. Compounding allows for hormone replacement therapy to be tailored to a woman’s needs, by formulating it to the exact dosage requested by her doctor.

Compounding is useful in other ways. A good example is a child who can’t take a tablet. Depending on the medication, a compounding pharmacy like Sterling may be able to make it in a syrup or a solution that can be swallowed. In the case of a medication shortage, compounding can often fill the gap. Sterling also compounds prescriptions from some veterinary clinics.

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Compounding takes a special lab, special equipment, and special training and certification along with ongoing education. At Sterling, the pharmacists have special certification specifically for bioidentical hormone replacement therapy for women.

For some health issues, pharmacists can also prescribe or refill prescriptions. If you’re having a healthcare problem, Nevins suggests you ask your pharmacist first. “Phone your pharmacist. Your pharmacy and your pharmacy team should be there to help you.” Too often people suffer through pain or spend hours at a walk-in or days waiting to see their doctor, not realizing that in many cases their pharmacist could help.

Customers can also receive common vaccines such as flu, Covid, shingles, or the shot for Hepatitis A and B. At Sterling, a pharmacist can administer the vaccine for you, and there is no added injection fee.

Sterling’s level of customer service is about making it easier for people to access care at every step. When a patient calls Sterling, the phone is answered by a person instead of an automated phone tree. Need a prescription delivered? Weekday delivery within Vernon and Coldstream is available at no charge.

Sterling Rx Pharmacy is open seven days a week at 3120 25th Avenue, Vernon. To reach the pharmacy team by phone, call (778) 475-7600.