(File photo/Pattison Media)

By Liam Verster

1-800-707-8550

Interior Health has new phone number for community care, chronic disease services

Apr 27, 2022 | 10:54 AM

Interior Health has launched a new toll-free number to make it easier for North Okanagan residents to access home and community care and chronic disease management services.

People can now access a range of health care services from 8 a.m. to 7 p.m., seven days a week, by calling 1-800-707-8550.

This number will connect people to a central intake officer, which will then refer callers to services, including:

Care management services:

• Community nursing, occupational therapy, physiotherapy, dietitian, social work, speech language and respiratory therapy;
• In-home support to assist with daily living needs such as personal care, special exercises, medication assistance and in-home respite;
• Adult day services such as personal care services and therapeutic activities in a community setting;
• Eligibility assessment for funded assisted living and long term care.

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Palliative care services:

• Community nursing;
• Social work;
• Hospice care.

Acquired brain injury services

• Coordination of health services for individuals with brain injury;
• Client-centred services to support individuals with brain injury to maximize their independence in daily living;
• Support and education regarding recovery.

The North Okanagan is the latest region to see the new 800 number implemented. Interior Health (IH) has been expanding the central number in phases, and this activation will allow residents across the entire health authority’s jurisdiction to access the number.

The new toll-free number does not replace existing contact numbers, including the Interior Health crisis line (1-888-353-2273), hospital or emergency services, or 911.