By Canadian Press

More than 80 stores

London Drugs stores still closed, investigating cyber incident

Apr 30, 2024 | 9:01 AM

All London Drugs stores remained closed across Western Canada on Tuesday morning, two days after the B.C.-based company announced it was dealing with a “cybersecurity incident.”

A statement issued by the company at 7:20 a.m. PT Tuesday said its stores “will remain temporarily closed … until further notice while continuing to provide customers with urgent pharmacy care.”

“London Drugs is currently working with leading third-party cybersecurity experts to bring our operations back online in a safe and secure manner.”

Meantime, the company is investigating whether personal data was compromised in the incident.

The business says it will notify “affected individuals” if the probe finds their data was breached.

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The company says it’s working with third-party cybersecurity experts to securely bring its operations back online after discovering the incident on Sunday.

An earlier statement said there was no reason to believe customer or employee data had been affected by the incident and stores had been closed “out of an abundance of caution.”

The Richmond, B.C.-based company says its phone lines have also been temporarily taken offline, but staff are available in person at London Drugs locations to support customers with urgent pharmacy needs.

President Clint Mahlman says in the latest statement that the company’s priority is fully restoring operations as soon as possible.

“We appreciate everyone’s patience and support during this very difficult time and will provide updates as available.”

There are more than 80 London Drugs locations across Alberta, Saskatchewan, Manitoba and B.C.

Canada Post confirmed Monday that offices inside the stores are affected by the closure, but said customers can still collect parcels waiting for them.

Over the last two years, Giant Tiger Stores Ltd., Indigo Books & Music, the LCBO, the Toronto Public Library, the Nova Scotia government and the City of Hamilton in Ontario have also fallen victim to cyber incidents.

The Canadian Press